Sam Walsh.

Guest Services & Reservations Specialist for Belle Escapes Cairns, Samantha Walsh is committed to providing high quality, reliable knowledge and exceptional customer service to create a memorable experience for every guest.

Samantha’s strong organisational skills and eye for detail are instrumental in ensuring the smooth operations of the business, through the provision of support and assistance to guests at every stage of the process. Her diverse responsibilities encompass managing bookings, guest communication, liaising with maintenance, cleaning, and operational staff, monitoring guest relations, and problem solving as and when required. A long-term local resident, Samantha is also able to provide generous, well-informed personal recommendations to assist guests with their holiday itinerary.

As the critical point of contact for clients and team members, Samantha is professional, solution focused and dedicated to providing a premium guest experience. Her strong inter-personal skills afford her the ability to ensure every interaction results in a positive and helpful outcome, while upholding the exceptional standards of Belle Escapes Cairns.